Shipping policy

Shipping Policy Effective Date: February 27, 2026 | Last Updated: March 26, 2026 | Version 1.0

This Shipping Policy describes how orders are processed and shipped by Pine 9 Solutions LLC, a New Hampshire limited liability company doing business as Pine 9 Holsters ("Company," "we," "us," or "our"). This Shipping Policy applies exclusively to orders placed through our website at pine9holsters.com. Orders placed through Amazon are governed by Amazon's shipping and fulfillment policies. This Shipping Policy is incorporated by reference into our Terms and Conditions.

Shipping Locations

This website is operated from the United States and is intended for customers located within the United States only. Pine 9 Holsters does not actively market, advertise, or direct its products or services to individuals outside of the United States. We currently sell and ship exclusively within the United States and do not offer international shipping or checkout for customers located in other countries or regions. Visitors from outside the United States may access the website for informational purposes only. By using this website, you acknowledge that our products, services, policies, and legal terms are designed to comply with United States laws and regulations. Orders that are somehow otherwise placed with shipping addresses outside the United States may be canceled at our discretion.

Shipments to APO, FPO, and DPO addresses are treated as domestic shipments; however, transit times may vary significantly and may exceed standard delivery estimates.

Legal and Regulatory Compliance

Our products are intended for lawful use in compliance with all applicable federal, state, and local laws and regulations. We reserve the right to cancel or refuse any order if shipment to a particular address may be restricted or prohibited under applicable law, or if we have reason to believe the order may violate applicable regulations. It is the customer's responsibility to ensure that receipt and possession of our products is lawful in their jurisdiction.

Order Processing Times

We offer both factory-manufactured and hand-crafted products. Processing times may vary depending on product type, fulfillment location, and inventory status.

For in-stock products fulfilled from our fulfillment center: orders placed before 10:00 AM Eastern Time on a business day are typically shipped the same day. Orders placed after 10:00 AM ET, or on weekends and holidays, are typically shipped the next business day.

Orders are not considered shipped until accepted and scanned by the carrier. Processing times are estimates only and are not guaranteed. Processing times may be longer during peak periods, holidays, or for custom and hand-crafted products.

We reserve the right to delay, hold, or cancel orders due to inventory shortages, backorders, suspected fraud, unusual ordering patterns, security concerns, payment verification issues, or other operational considerations.

Holiday Closures

Our fulfillment center observes ten federal holidays annually. Orders will not be processed or shipped on these dates and processing times will be extended accordingly. Federal holidays observed include New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

Backorders

If a product is listed as "Available for Backorder," this indicates that we are awaiting material or production availability. Estimated backorder timelines are subject to material supply, production schedules, and operational conditions. All backorder timelines are estimates only and are not guaranteed. If significant delays occur, we may contact you with updated information.

Split Shipments

Some orders may ship in multiple packages from separate locations. If your order contains products fulfilled from our fulfillment center and products fulfilled from our Parts and Apparel Division, those items will ship separately and arrive at different times. Each shipment will have its own tracking number. You will not be charged additional shipping fees for split shipments. Please refer to your order confirmation and tracking emails to monitor each shipment individually.

Fulfillment

Standard holster orders are fulfilled through our third-party fulfillment center, American Warehouse, Inc., located in Hudson, New Hampshire. Orders for apparel, spare parts, and certain accessories are fulfilled separately from our Parts and Apparel Division. The return address on shipping labels from our fulfillment center is:

American Warehouse, Inc. c/o Pine 9 Holsters 23 Dumaine Ave Nashua, NH 03063

Orders containing apparel (shirts and hats), spare parts, replacement hardware, metal clips, and belt clip accessories fulfilled from our Parts and Apparel Division ship from a separate location. The return address on shipping labels from our Parts and Apparel Division is:

Pine 9 Solutions LLC d/b/a Pine 9 Holsters 20 Trafalgar Square, Suite 455 Nashua, NH 03063

Shipping Methods and Carriers

We primarily ship via the United States Postal Service (USPS) for standard direct-to-customer orders. Larger or bulk shipments may ship via UPS or another carrier. We reserve the right to substitute comparable shipping methods or carriers when necessary to fulfill orders efficiently, including in cases of carrier service disruptions or operational requirements. Available shipping methods and estimated transit times are presented at checkout.

We use Pirate Ship, a third-party shipping platform, to access carrier rates and generate shipping labels for orders fulfilled from our Parts and Apparel Division. Order and shipping information is shared with Pirate Ship and transmitted to the applicable carrier as necessary to fulfill your shipment.

Delivery timeframes are estimates provided by the carrier and are not guaranteed. We do not guarantee delivery dates or transit times, even when expedited shipping options are selected. We are not responsible for carrier delays, weather delays, service interruptions, or events outside our control.

Force Majeure

We are not responsible for delays or failures in shipment caused by events outside our reasonable control, including but not limited to weather events, natural disasters, fire, flood, earthquake, pandemic, epidemic, carrier disruptions, labor disputes, supply chain disruptions, warehouse outages, platform or technology outages, cyber incidents, government actions or restrictions, or other unforeseen circumstances. In such cases, we will make reasonable efforts to fulfill orders as soon as practicable and will communicate with affected customers where possible.

Tracking Information

Tracking information is typically provided once your order has shipped. If your order ships in multiple packages, you will receive a separate tracking number for each shipment. Tracking emails may be filtered by certain email providers. Customers are responsible for monitoring shipment progress using the tracking information provided.

If you do not receive tracking information within a reasonable period after shipment confirmation, please contact us at support@pine9holsters.com.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout. We are not responsible for delivery failures, delays, or additional shipping charges resulting from incorrect, incomplete, or undeliverable addresses provided by the customer.

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, additional shipping charges may apply before reshipment.

Signature Requirements

We may require signature confirmation for certain orders at our discretion, including but not limited to high-value orders or orders shipping to addresses with a history of delivery issues. If signature confirmation is required for your order, we will select the appropriate service level at the time of shipment. We are not responsible for delays resulting from failed signature attempts.

Title and Risk of Loss

Except as otherwise required by applicable non-waivable consumer protection laws, title and risk of loss transfer to the customer upon our delivery of the products to the carrier.

Lost, Stolen, or Delivered Packages

Once a shipment is marked as delivered by the carrier to the address provided at checkout, responsibility for the package transfers to the recipient, subject to applicable law. Customers are responsible for monitoring delivery and ensuring secure receipt of packages.

If a package is marked delivered but cannot be located, customers should verify the shipping address provided at checkout, check with household members or neighbors, and contact the carrier to initiate a delivery inquiry. Customers may also contact the carrier directly to initiate claims where applicable. While we are generally not responsible for packages after confirmed delivery, we may in our sole discretion assist with carrier claims or provide a courtesy resolution depending on the circumstances.

Damaged or Incorrect Shipments

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible and no later than 30 days from delivery at support@pine9holsters.com. Include your order number and photographs clearly showing the condition of the item and packaging. We may request additional documentation to evaluate the issue.

Undeliverable or Refused Shipments

If a shipment is returned to us due to failed delivery attempts, refusal, or address errors, we may issue a refund minus original shipping costs and any return shipping charges incurred, or require payment of additional shipping fees prior to reshipment.

Returns

All returns must be authorized prior to shipment. Please refer to our Return and Refund Policy for full details. Approved holster returns are typically directed to our fulfillment center. Return destination will be confirmed in your return authorization email.

Contact

For shipping-related questions, please contact: support@pine9holsters.com